Tasks That Should Never Be Done by Founders

Founders fulfill the roles of every position in the company during the initial phase. From sales through operations, customer service, marketing, and hiring, everything flows through them (in a small company, no one makes decisions without their approval). They complete each role and responsibility until the company grows beyond what one person can handle.

As stated previously, the market is not the primary reason a company has limitations; rather, it is the fact that leadership needs to delegate specific tasks long before this point in time, yet tends to take care of all of them before the company reaches its growth limits. Therefore, understanding what tasks these key executives should never be engaged in becomes vital to the company's successful expansion into new markets through remote and/or offshore staffing resources

Administrative Scheduling and Email Management

The highest value of a founder can’t be achieved if time is being spent managing calendars, responding to e-mail, and scheduling meetings.

Even though there is a need for administrative functions, executive level decisions are not needed to perform these functions.

Remote staffing solutions will provide trained administrative staff who will provide administrative assistance by managing calendars/appointments and organizing operations without distracting executives.

CRM Updates and Data Entry

The founders should not be doing manual updates to the CRM system, typing client information into spreadsheets, or managing the use of spreadsheets from clients.

These functions:

• Waste time
• Inhibit strategic planning
• Cause inefficiencies

An overseas staffing company can provide properly qualified individuals for CRM administration and data filing tasks on a consistent and accurate basis.

Basic Customer Support

Leadership should not answer frequently asked questions, be responsible for checking on status of orders or taking care of any tickets for customer support related to the product/service they provide. By using a structured remote workforce to assign customer service representatives to answer the day-to-day questions from customers, who are then able to devote their time and efforts to obtaining growth and establishing partnerships.

Bookkeeping and Invoice Processing

Founders shouldn't have to handle invoice processing and account reconciliation to provide proper financial oversight. Offshore bookkeeping specialists can assist with the following tasks:

• Invoice processing
• Account reconciliation
• Tracking expenses.

Your mental overload will be reduced due to having these services set up for you. You will have more financial clarity.

Proposal Formatting and Documentation

Many times, the founder will stay up late at night formatting proposals, preparing the required documentation, and getting the client's deliverables in order.

The work tasks mentioned above are simply support functions and can be performed by staff located off-shore, which allows the founders to primarily concentrate on finishing their business deals rather than getting all the required paperwork completed.

Social Media Posting and Content Formatting

Strategic Marketing leadership will be responsible for making strategic marketing decisions, but creating content, formatting blogs, and scheduling updates can be delegated to a remote staffing company.

Research and Lead Generation

Instead of scraping LinkedIn for contacts or building lists, founders should focus on developing relationships.

A trained offshore team can handle the following functions:

• Lead Research
• List Building
• Market Research

This will keep the sales pipeline flowing and freeing up the leadership's time to lead their company.

The Real Cost of Founder Micromanagement

When founders continue to manage trivial work, it causes:

• Slower growth due to postponing critical tasks for admin work
• Greater risk of fatigue due to excessive hours and too much context switching
• Poor decision-making as mental energy is spent on daily routine activities
• Reduced innovation since little time is available to research or react to the changing marketplace

Utilizing structured offshore staffing gives founders the ability to become more of a strategist than an operator.

How Superior CS Group Supports Growing Businesses

At Superior CS Group, we specialize in delivering quality remote staffing services that are reliable for administrative support, sales support, bookkeeping, health care admin, engineering documentation, etc.

The primary goal of our business is not to replace founders, but to eliminate distractions from their ability to lead their organizations successfully. By providing professional onboarding with measurable results in real time, businesses have the opportunity to receive execution assistance without incurring increased payrol risk.